Refund & Delivery Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Must be 21 or older to purchase or use these products.

INTENDED USE

By purchasing from this website, you agree that CHATTANOOGA VAPOR CO LLC has not made any health claims or mention of other benefits with the use of products on this website. Usage of products purchased from CHATTANOOGA VAPOR CO LLC is at your own risk and CHATTANOOGA VAPOR CO LLC will not be liable for any damage from the use or inability to use the products.

THE PRODUCTS SOLD BY CHATTANOOGA VAPOR CO LLC ARE NOT AN AID FOR SMOKING CESSATION. THE PRODUCTS SOLD BY CHATTANOOGA VAPOR CO LLC ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR MITIGATE ANY DISEASE OR CONDITION. KEEP PRODUCT AND ITS COMPONENT PARTS OUT OF REACH OF CHILDREN. REFRAIN FROM USING THIS PRODUCT IF YOU ARE UNDER THE LEGAL SMOKING AGE IN YOUR STATE OR COUNTRY. PLEASE CONSULT WITH YOUR PHYSICIAN BEFORE USING ANY OF THE PRODUCTS SOLD BY CHATTANOOGA VAPOR CO LLC.

CREDIT CARDS

We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

MONEY ORDERS, CASHIERS CHECKS, COMPANY CHECKS, & PERSONAL CHECKS

We do not accept money orders, cashier’s checks, personal checks or company checks.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CHATTANOOGA VAPOR CO LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CHATTANOOGA VAPOR CO LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time. You certify that by purchasing products from this website that you are over 21 years old or of legal age to purchase tobacco in your state of residence.

OUT-OF-STOCK & BACKORDERED PRODUCTS

We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Saturday, Sunday, or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

RETURNS, REPAIRS, & EXCHANGE POLICY

THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED.
NO REFUNDS OR RETURNS ON E-LIQUID.
NO WARRANTY ON ATOMIZERS, CARTOMIZERS, TANKS, OR COILS (Except for DOA for those items).
EXCHANGE ITEMS MUST BE EVELUATED AT AN IN-STORE LOCATION WITHIN THE DEFAULT WARRANTY PERIOD TO BE DEEMED ELIGIBLE.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCT IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT WARRANTY CARD.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than CHATTANOOGA VAPOR CO LLC are not eligible for exchange.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CHATTANOOGA VAPOR CO LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CHATTANOOGA VAPOR CO LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CHATTANOOGA VAPOR CO LLC does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

E-LIQUID POLICY

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.  Returns are only acceptable in the cases of shipping/packing errors in which the wrong size or nicotine concentration has been received.
PG Based e-Liquid Warning
Although the vast majority of our customers notice little to no difference between PG and VG based e-Liquids, a small number of people find propylene glycol to be an irritant (sore throat, etc.)

CARTRIDGES, CARTOMIZER, TANKS, COILS, PODS REFUND/RETURN POLICY

Cartridges, cartomizers, tanks, and coils have no warranty and all purchases are final on these products except in the cases of DOA products.

DELIVERY POLICY

Orders placed Monday through Saturday will typically be delivered within 2 to 3 hours of the set delivery window, provided the product ordered is in stock and delivery service is available. Orders placed on holidays may not ship until the following business day due to limited availability or volume demand.
Customers must be at the delivery location during the drop off time, with legal identification providing age confirmation, for a delivery to be completed. If a customer does not have proper Identification, and/or is not present at the time of delivery, the product will be sent back to the local storefront location and held in store for pick up by the customer. 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CHATTANOOGA VAPOR CO LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Taxes
CHATTANOOGA VAPOR CO LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CHATTANOOGA VAPOR CO LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.